Ferry —
Async customer interviews.

Ferry runs the unsexy parts of customer research — recruit, schedule, transcribe, tag — so researchers can spend time on the part that's actually research.

Continuous discovery is the right idea but the wrong workflow. Researchers were spending 8+ hours a week on logistics: pinging customers, juggling Calendly, cleaning transcripts, tagging by hand. The actual analysis was getting squeezed.

We treat research as a pipeline. Recruits go in one end, synthesized themes come out the other. Every step that can be automated is automated; every step that needs a human is opinionated about how to spend their time.

82 B2B customers in 18 months, $54K MRR, growing 18% month-over-month. Researchers report saving 6+ hours per week on average.

Co-founder. Lead product. Designed the system; wrote the synthesis pipeline with Claude.