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Ember reads your support tickets and pulls out the 5 reasons people churn this week. Currently in private alpha with 6 SaaS companies.
Ember reads your customer-support tickets and tells you, every Monday, the five reasons people are churning this week.
Support tools record everything but synthesize nothing. PMs were exporting CSVs, pasting them into Claude, and hoping for patterns. That should be a product, not a Monday-morning ritual.
Plug Ember into your support inbox. It clusters tickets by underlying cause, ranks them by churn impact, and produces a weekly digest aimed at the PM, not the support manager.
In private alpha with 6 SaaS companies. Public beta scheduled for Q4 2026.
Founder. Currently solo. Hiring a second engineer in Q3.